I teach the people who run the room.
Online Facilitation Skills trains HR teams, managers, trainers and educators to run live sessions, online and in person, where everybody leaves with the playbook. Not just the people who walked in already holding it.
Teaching online since 2006. Built in East Oakland.
Nobody was ever going to tell you how it works, so I did; now pass it on.
That line runs everything I build. Urban Human Resources is the "so I did." Online Facilitation Skills is the "now pass it on." This is where I train the people who carry the knowledge forward: the HR lead onboarding a new class, the manager running Monday's meeting, the trainer on Zoom looking at thirty cameras turned off.
Most training is built for the people who already know.
Standard training assumes everyone walked in with the same background, the same vocabulary and the same comfort speaking up. The ones who didn't sit quiet, keep the camera off, and get written up as disengaged. They weren't disengaged. Nobody built the room for them.
I've been the one in that room figuring it out alone, and I've spent 12+ years in HR running the room. Good facilitation closes that gap on purpose. Here's how I teach it.
Say the unwritten rule out loud
Every workplace runs on rules nobody writes down. A good facilitator names them, so the first-generation professional hears them the same day the insider does.
Build for the camera-off learner
Design the session so the quiet person can win without performing: chat, polls, written reflection, small breakout rooms. The best idea in the room is often the one nobody said out loud yet.
Read the room like a stage
Comedy taught me to read a room in seconds and adjust before I lose it. That skill can be taught, and it matters more on a screen, where losing people is one click away.
Who it's for
The same two groups Urban Human Resources serves, from the teaching side.
Urban organizations
Startups, minority-owned businesses and nonprofits of 10 to 150 people. You need your managers and your HR person to train well, and you can't hire a learning department to do it.
Urban professionals who teach
Trainers, coaches, educators and HR people who earned their seat and get paid to teach. You want sessions people actually finish, remember and use.
Live, not another video library
If your people don't finish the training, you paid for nothing. Recorded courses mostly go unfinished. Live, small groups get people to the end, which is why every program here runs live.
10 to 20%
of people finish self-paced online courses
85 to 96%
finish cohort programs that run live
Source: Ruzuku, State of Online Courses 2026, from 32,000+ courses. Data current as of September 2026.
AI can build the material. It cannot run the room.
Every company is pouring money into AI for training right now. 91% of companies plan to increase AI spending in learning and development in 2026, and 59% of global heads of learning rank AI as their top priority. That money buys content faster. It does not buy a facilitator who notices the person who stopped typing.
I use AI daily and teach people to use it. The line I teach is simple: AI drafts, a human decides. See how I teach that line.
Sources: Gartner and iVentiv data compiled by VirtualSpeech, January 2026. Data current as of September 2026.
One vision. Three lanes.
People from neighborhoods like mine have to over-prove themselves to systems that weren't built for them. If it wasn't an issue, I would've called it Suburban Human Resources. Every business I run attacks that same gap from a different side.
Urban Human Resources
The work
Career strategy that helps urban professionals land the highest pay their work is worth, and full-scope HR for urban organizations. The parent company.
Visit urbanhumanresources.com
Online Facilitation Skills
The teaching
Training the people who pass the playbook on, so the knowledge doesn't stop with me. You're here.
MM3 Sports
The negotiation
I represent WNBA players as a certified agent. Under the 2026 CBA, the league minimum jumped from $66,079 to $270,000 in one season. That's money arriving faster than anyone hands out the playbook for it. mm3sports.com, coming soon.
Sources: WNBA and WNBPA (2026 minimum); National Partnership for Women & Families (2025 minimum). Data current as of September 2026.
First cohorts are forming.
Pricing and dates post on the programs page when enrollment opens. Get on the list and you hear first. If your team needs a private session sooner, book a free consult and we'll scope it.